This Privacy Policy explains how Floral Elegance processes personal data when users visit the website, make an inquiry, arrange a consultation, or place an order for floral services.
We use personal data to respond to inquiries, prepare consultations and custom quotes, confirm deposits and event dates, coordinate design details, arrange delivery or studio pickup, process payments, maintain records, improve website operation, and meet legal or accounting requirements.
We may share personal data with service providers that support website hosting, communications, payment processing, delivery coordination, and related administrative functions. These parties are expected to use the data only for the services they perform for us and to handle it under appropriate confidentiality obligations.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect rights, or address security and fraud concerns.
Data handling overview
We may collect contact details, event and order information, design preferences, delivery instructions, payment-related records, and communication content. We may also process technical data such as device information, browser data, and basic usage logs when users visit the website or submit an inquiry.
We receive data when users contact us by phone, submit a contact form, book a consultation, request a quote, confirm an order, or share details needed for delivery and setup. Some data is generated automatically through website use, such as log records and cookie-related information.
We may use session cookies to support navigation and form use, persistent cookies to remember preferences, and similar technologies to understand site performance and usage patterns. These tools are used for operation, security, and service improvement.
Users can usually control cookies through their browser settings and, where available, through on-site preference tools. Disabling some cookies may affect site functions, form handling, or preference storage.
Subject to legal limits, users may ask to access their data, correct inaccurate information, object to certain processing, or request deletion where the data is no longer needed. We may need to verify identity before acting on a request.
To make a privacy request, users should provide enough information to identify the relevant record and describe the request clearly. We may ask for additional details if needed to confirm identity or locate the data involved.
We retain personal data for the period needed to manage inquiries, quotations, orders, delivery arrangements, accounting records, and dispute handling. When data is no longer required, we delete it or anonymize it where feasible, subject to any legal retention duty.
When this policy is updated, the revised version will apply from the date it is posted unless a different effective date is stated. We may also provide a notice through the website or other reasonable communication method if the change is material.
